Terms of Service and Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU OR YOUR CHILD MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Who This Notice Applies To

This Notice of Privacy Practices (this "Notice") applies to Hey Nouri Medical Services, P.A. and its workforce members, clinicians, contractors, and business associates that help it provide healthcare services (collectively, the "Practice," "we," "us," or "our").

Naeven Health Inc. acts as the service management firm supporting certain non-clinical administrative, operational, technology, customer support, and business functions for the Practice.

This Notice explains how we may use and disclose protected health information ("PHI") and your rights regarding that information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable law.

Because Hey Nouri provides pediatric-focused services, this Notice may apply to PHI relating to a child and to information provided by a parent, legal guardian, or other authorized representative acting on the child's behalf, as permitted by law.

What Is PHI?

Protected health information, or PHI, is individually identifiable health information that relates to: the past, present, or future physical or mental health or condition of an individual; the provision of healthcare to an individual; or the past, present, or future payment for healthcare.

PHI may include, for example: names, dates of birth, and contact details; symptoms, diagnoses, medications, allergies, treatment history, and care plans; height, weight, BMI, growth, nutrition, behavior, activity, sleep, and lab information; chart notes, progress updates, appointment records, and communications with clinicians; insurance, billing, claims, and payment information.

How We May Use and Disclose PHI Without Written Authorization

A. Treatment — We may use and disclose PHI to provide, coordinate, or manage healthcare and related services, including reviewing health history, evaluating symptoms, communicating with clinicians and other providers, prescribing medications, and creating care plans.

B. Payment — We may use and disclose PHI for payment-related purposes, including insurance eligibility verification, prior authorization, claims submission, billing, collections, and utilization review.

C. Health Care Operations — We may use and disclose PHI for healthcare operations, including quality assessment, staff training, credentialing, compliance, auditing, and practice management.

D. Appointment Reminders and Care Communications — We may contact you regarding appointments, follow-up care, forms, prescriptions, lab requests, treatment coordination, onboarding, and other service-related matters.

E. Individuals Involved in Care or Payment — Where permitted by law, we may disclose relevant PHI to a parent, guardian, caregiver, family member, or other person involved in care or payment for care.

F. Business Associates — We may disclose PHI to third-party vendors and service providers that help us operate the practice, such as EHR vendors, billing providers, labs, pharmacies, communication platforms, and cloud hosting providers.

G. As Required by Law — We may use or disclose PHI when required by federal, state, or local law.

H. Public Health and Safety — We may disclose PHI for public health activities and when necessary to prevent or lessen a serious threat to health or safety.

I. Health Oversight, Legal Process, and Law Enforcement — We may disclose PHI to health oversight agencies, in judicial or administrative proceedings, or to law enforcement officials, when permitted or required by law.

J. Research and Other Permitted Uses — We may use or disclose PHI for research or other purposes only as permitted by HIPAA and other applicable law.

Uses and Disclosures That Require Authorization

We will obtain written authorization before using or disclosing PHI for purposes not otherwise permitted or required by law, including marketing uses, most uses of psychotherapy notes, and sales of PHI. You may revoke an authorization in writing at any time, except to the extent we have already acted in reliance on it.

Your Rights

Subject to applicable law, you have the right to: inspect and obtain a copy of PHI; request an amendment of PHI you believe is incorrect or incomplete; request an accounting of certain disclosures; request restrictions on certain uses and disclosures; request confidential communications by alternative means or at alternative locations; obtain a paper copy of this Notice; be notified following a breach of unsecured PHI when required by law.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint. Contact: info@heynouri.com

These Terms of Use (the "Terms") govern your access to and use of the websites, applications, digital tools, content, communications, and related services made available by Naeven Health Inc. and Hey Nouri Medical Services, P.A. (collectively, "Hey Nouri," "we," "us," or "our"). By accessing or using our services, you agree to these Terms.

Eligibility

You must be at least 18 years old to use the services on your own behalf, or the parent or legal guardian of a minor for whom you are seeking services.

No Emergency Services

THE SERVICES ARE NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU OR YOUR CHILD MAY HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.

Acceptable Use

You may not: violate any applicable law; impersonate another person; interfere with the operation or security of the services; scrape, harvest, or extract data without permission; upload malicious code; use the services to harm, harass, threaten, or defraud others; or attempt unauthorized access to systems or data.

Payments and Memberships

If you enroll in paid services, you agree to pay all applicable fees, recurring charges, cancellation fees, rescheduling fees, no-show fees, or other charges disclosed to you at enrollment or purchase.

Intellectual Property

All content, branding, software, text, graphics, designs, logos, and materials made available through the services are owned by or licensed to Hey Nouri and protected by law.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEY NOURI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) $100.

Contact

For questions about these Terms, contact: info@heynouri.com

This notice explains how we use cookies and similar technologies on Hey Nouri's websites, applications, and digital properties.

Categories of Cookies We Use

Strictly Necessary Cookies — Used for security, authentication, session management, and core site functionality.

Functional Cookies — Used to remember preferences and improve the user experience.

Analytics Cookies — Used to understand site usage, engagement, and performance. We use technologies such as Google Analytics and Hotjar.

Advertising / Targeting Cookies — Used to measure marketing performance, support audience creation, ad attribution, retargeting, and similar advertising activities.

Your Choices

You may manage non-essential cookies through our cookie banner or preference center, browser settings, device settings, or platform opt-out tools. California residents may have the right to opt out of the sale or sharing of personal information. Contact: info@heynouri.com

By providing your mobile number and opting in to receive text messages from Hey Nouri, you agree to these SMS Terms.

Types of Messages

You may receive messages relating to: appointment reminders; onboarding and intake; account or billing notices; care coordination and service updates; support communications; and promotional or marketing messages where you have consented.

Consent & Frequency

By opting in, you authorize Hey Nouri to send text messages to the mobile number you provided. Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out of non-essential text messages at any time by replying STOP. Reply HELP or contact info@heynouri.com for assistance.

Do not use SMS for medical emergencies. Call 911 or seek emergency care immediately.

This Notice explains how Hey Nouri collects, uses, and discloses personal information about California residents at or before the point of collection, as required by California law.

Categories of Personal Information We Collect

We may collect: identifiers (name, email, phone, IP address); customer records information; protected classifications where voluntarily provided; commercial information; internet or electronic network activity; geolocation data; audio or electronic information; professional or employment information; education information; and sensitive personal information including health-related information.

Sale / Sharing / Targeted Advertising

We do not sell personal information for money. However, some uses of cookies, pixels, or similar advertising technologies may constitute "sharing" under California law.

Your Rights

California residents may have rights to know, access, correct, delete, and opt out of sale/sharing. To exercise rights, contact: info@heynouri.com

By using Hey Nouri telehealth services, you acknowledge that: telehealth involves the use of electronic communications to deliver healthcare services remotely; the same privacy protections and documentation standards generally apply, but there are risks specific to technology including interruptions, delays, security incidents, or equipment failure; telehealth may not be appropriate for every condition; you may be asked to seek in-person or emergency care when clinically appropriate; you are responsible for providing accurate information about your location, identity, and medical history; prescribing, lab ordering, and treatment decisions remain subject to provider judgment and legal restrictions; and you consent to receive healthcare services through telehealth where appropriate and permitted by law. Questions: info@heynouri.com

Content on the Hey Nouri website, app, social media channels, blog, emails, and other public-facing materials is for general informational and educational purposes only unless expressly provided as part of a clinician-patient relationship. Public-facing content is not medical advice, is not a diagnosis, is not treatment, does not create a clinician-patient relationship by itself, and should not be relied upon in emergencies. Always seek the advice of a qualified healthcare provider for questions regarding a medical condition. If you believe you or your child may have a medical emergency, call 911 or seek emergency care immediately.

By using the services, creating an account, signing forms electronically, or communicating electronically with Hey Nouri, you consent to receive communications electronically, including agreements and policy updates, appointment and account notices, billing notices and receipts, disclosures and consent forms, and operational and support communications. You agree that electronic signatures, acknowledgments, and records have the same legal effect as paper versions. You are responsible for maintaining access to a valid email address, internet service, a compatible device, and the ability to retain or print records. To withdraw consent, contact info@heynouri.com. Withdrawal may limit your ability to use some services.

Payment

Fees, membership charges, copays, self-pay obligations, and other charges are due as disclosed at enrollment or scheduling. We may keep a payment method on file where permitted. Insurance coverage, reimbursement, prior authorization, and eligibility are not guaranteed unless expressly stated.

Cancellations and Rescheduling

Patients may be required to cancel or reschedule within a stated notice window. Missed visits, late cancellations, or repeated rescheduling may result in fees, forfeited sessions, or service limitations.

No-Shows

A no-show occurs when a scheduled visit is missed without adequate notice. Repeated no-shows may lead to fees, scheduling restrictions, or discontinuation from certain services.

Refunds

Refund eligibility, if any, will depend on the service type, plan terms, timing, and applicable law. Questions: info@heynouri.com

Hey Nouri respects the intellectual property rights of others. If you believe content hosted on our website or app infringes your copyright, send a notice to info@heynouri.com with: your contact information; identification of the copyrighted work; identification of the allegedly infringing material and its location; a statement of good-faith belief that the use is unauthorized; a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and your signature. We may remove or disable access to material alleged to be infringing and may terminate repeat infringers.

Hey Nouri is committed to making its digital properties accessible and usable for as many people as possible. We aim to improve accessibility on an ongoing basis and to identify and address barriers in website and app experiences. If you experience difficulty accessing any content, feature, or functionality, please contact us at info@heynouri.com and include a description of the issue and the page or feature involved.

We welcome respectful engagement on Hey Nouri's social media channels. To maintain a safe and constructive space, we may remove comments or content that: include harassment, abuse, threats, or hate speech; disclose private or medical information; contain spam, scams, or misleading promotions; infringe intellectual property rights; or are unlawful, obscene, or otherwise inappropriate. Our social media content is for general informational purposes only and should not be considered medical advice.